Refund & Replacement Policy

At Delight Chocolate, customer satisfaction is important to us. We take utmost care in sourcing, packing, and delivering all our products. Due to the nature of the products we sell, all purchases made through our website are subject to the following policy.

All orders placed on our website are considered final. We do not offer refunds once an order has been confirmed, processed, or dispatched.

Refund requests will not be accepted for reasons including, but not limited to:

• Change of mind after placing an order.
• Incorrect product selection by the customer.
• Incorrect shipping address or contact details provided during checkout.
• Failure to receive the delivery due to customer unavailability.
• Personal preferences regarding fragrance, taste, colour, or product expectations.

We do not offer replacements for products once they have been dispatched or delivered.

This policy applies to all products available on our website, including but not limited to food items, beverages, personal care products, fragrances, gift items, and other merchandise.

If you receive a product that is damaged during transit, defective, or different from what you ordered due to our error, please contact us within 24 hours of delivery.

To help us review your request, kindly provide:

• Order ID
• Photographs of the product and its packaging
• A brief description of the issue

Our team will verify the details and, if the claim is found to be genuine and attributable to our error, we will determine an appropriate resolution at our sole discretion.

Orders may be cancelled only if they have not been processed or dispatched. Once an order has been processed for shipping, cancellation requests cannot be accepted.

For any questions regarding this Refund & Replacement Policy, please contact our customer support through the details provided on our Contact Us page.

Delight Chocolate reserves the right to modify or update this Refund & Replacement Policy at any time without prior notice. Any changes will be effective immediately upon publication on this website.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Replacement Policy.