Shipping Policy

At Delight Chocolate, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery.

• Orders are processed only after successful payment confirmation.
• Most orders are processed within 1–3 business days, excluding Sundays and public holidays.
• During festivals, promotional events, or periods of high order volume, processing times may be slightly longer.
• Once your order has been dispatched, you will receive shipment details via email, SMS, or WhatsApp (where applicable).

We currently ship to most serviceable locations across India through trusted courier and logistics partners.

If your location is not serviceable, we will inform you and initiate a refund if payment has already been received.

Estimated delivery times may vary depending on your location:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote or Rural Areas: 5–10 business days

These are estimated timelines and may vary due to courier operations, weather conditions, natural calamities, government restrictions, or other unforeseen circumstances beyond our control.

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

We may also offer free shipping on selected products, promotional offers, or orders above a specified value, as announced from time to time.

Our courier partners will make delivery attempts according to their standard delivery procedures.

If a delivery cannot be completed due to reasons such as:

• Incorrect or incomplete address
• Incorrect contact details
• Customer unavailable at the delivery location
• Refusal to accept the order

the order may be returned to us. Any re-shipping charges, if applicable, shall be borne by the customer.

Once your order has been shipped, tracking details will be shared through the registered email address, mobile number, or other available communication channels, allowing you to monitor your shipment.

If the outer package appears to be damaged or tampered with at the time of delivery, we recommend that you either:

• Refuse to accept the package, or
• Accept it only after noting the damage with the delivery personnel (where possible).

Please report any such issues to us within 24 hours of delivery along with photographs of the package and product.

While we strive to ensure timely deliveries, Delight Chocolate shall not be held responsible for delays caused by:

• Courier or logistics partners
• Weather conditions
• Natural disasters
• Government regulations or restrictions
• Strikes or transportation disruptions
• Any other circumstances beyond our reasonable control

For any shipping-related queries, order tracking assistance, or delivery concerns, please contact us through the details available on our Contact Us page.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.